ContactBabel reports and sponsorship opportunities in 2017

April 2017: "The Inner Circle Guide to Customer Interaction Analytics" - details

March 2017: New edition of the UK Contact Centre Directory now available

March 2017: "The Inner Circle Guide to Self-Service"- details

March 2017: "The Inner Circle Guide to Multichannel Workforce Optimization"- details

December 2016: "UK Contact Centres 2017-2021: The State of the Industry & Technology Penetration"- details

December 2016: "US Contact Centers 2017-2021: The State of the Industry & Technology Penetration"- details

October 2016: "The UK Contact Centre HR & Operational Benchmarking Report 2016-17" - details

October 2016: "The UK Contact Centre Decision-Makers' Guide 2016" - now available free

September 2016: "The US Contact Center HR & Operational Benchmarking Report 2016-17" - details

July 2016: "The US Contact Center Decision-Makers' Guide 2016" now available free

June 2016: The Inner Circle Guide to Omnichannel Customer Contact

May 2016: The UK Contact Centre Decision-Makers' Guide - Executive Summary (Infographic)

April 2016: The Inner Circle Guide to Outbound & Call Blending

June 2015: "The Inner Circle Guide to Cloud-based Contact Centre Solutions (2nd edition)" - now available

April 2015: "The Inner Circle Guide to PCI DSS Compliance in the Contact Centre" - now available