August 2016: "The US Contact Center HR & Operational Benchmarking Report 2016-17" - details

July 2016: "The US Contact Center Decision-Makers' Guide 2016" now available free

June 2016: The Inner Circle Guide to Omnichannel Customer Contact

June 2016: Take part in research for the 2016 UK Contact Centre Decision-Makers' Guide

June 2016: Take part in research for the European Contact Centre Decision-Makers' Guide
(details in English - French - German)

May 2016: The UK Contact Centre Decision-Makers' Guide - Executive Summary (Infographic)

April 2016: The Inner Circle Guide to Outbound & Call Blending

January 2016: New edition of the UK Contact Centre Directory now available

December 2015: "UK Contact Centres 2016-2020: The State of the Industry & Technology
Penetration" - details

November 2015: "The UK Contact Centre HR & Operational Benchmarking Report 2015-16" - details

October 2015: "The UK Contact Centre Decision-Makers' Guide 2015" - now available free

June 2015: "The Inner Circle Guide to Cloud-based Contact Centre Solutions (2nd edition)" - now available

April 2015: "The Inner Circle Guide to PCI DSS Compliance in the Contact Centre" - now available

April 2015: "US Contact Centers in 2015: The State of the Industry & Technology Penetration"

July 2014: "The Inner Circle Guide to Customer Contact Analytics" - now available