ContactBabel reports and sponsorship opportunities in 2017
August 2017: "The US Contact Center HR & Operational Benchmarking Report 2017-18" - details
July 2017: "The US Contact Center Decision-Makers' Guide 2017" now available free
July 2017: The UK Contact Centre Decision-Makers' Guide - Executive Summary
April 2017: "The Inner Circle Guide to Customer Interaction Analytics" - details
March 2017: New edition of the UK Contact Centre Directory now available
March 2017: "The Inner Circle Guide to Self-Service"- details
March 2017: "The Inner Circle Guide to Multichannel Workforce Optimization"- details
December 2016: "UK Contact Centres 2017-2021: The State of the Industry & Technology Penetration"- details
December 2016: "US Contact Centers 2017-2021: The State of the Industry & Technology Penetration"- details
October 2016: "The UK Contact Centre HR & Operational Benchmarking Report 2016-17" - details
October 2016: "The UK Contact Centre Decision-Makers' Guide 2016" - now available free
June 2016: The Inner Circle Guide to Omnichannel Customer Contact
April 2016: The Inner Circle Guide to Outbound & Call Blending
June 2015: "The Inner Circle Guide to Cloud-based Contact Centre Solutions (2nd edition)" - now available
April 2015: "The Inner Circle Guide to PCI DSS Compliance in the Contact Centre" - now available
