January 2019: "US Contact Centers 2019-2023: The State of the Industry & Technology Penetration" - details
December 2018: "UK Contact Centres 2019-2023: The State of the Industry & Technology Penetration" - details
November 2018: "The UK Contact Centre HR & Operational Benchmarking Report 2018-19" - details
November 2018: "The US Contact Center HR & Operational Benchmarking Report 2018-19" - details
November 2018: "The UK Contact Centre Decision-Makers' Guide 2018-19" - now available free
October 2018: "The US Contact Center Decision-Makers' Guide 2018-19" now available free
September 2018: "Baby Boomers vs Millennials" - what does each generation really value in their customer experience?
Download UK version / Download US version
ContactBabel reports & sponsorship opportunities in 2019
July 2018: "The Inner Circle Guide to Omnichannel (2nd edition)" - now available
July 2018: "The 2018 UK CX Decision-Makers' Guide" - now available
May 2018: "The 2018 US CX Decision-Makers' Guide" - now available
April 2018: "The European Contact Centre Decision-Makers Guide" - Download full report / Download Executive Summary
January 2018: "The Inner Circle Guide to Cloud-based Contact Centre Solutions (3rd edition)" - now available
July 2017: The UK Contact Centre Decision-Makers' Guide - Executive Summary
April 2017: "The Inner Circle Guide to Customer Interaction Analytics" - details
March 2017: New edition of the UK Contact Centre Directory now available
March 2017: "The Inner Circle Guide to Self-Service"- details
March 2017: "The Inner Circle Guide to Multichannel Workforce Optimization"- details
April 2016: The Inner Circle Guide to Outbound & Call Blending
April 2015: "The Inner Circle Guide to PCI DSS Compliance in the Contact Centre" - now available
