ContactBabel reports and sponsorship opportunities in 2018

June 2018: "UK Contact Centre Verticals: Finance, Insurance, Retail & Distribution" - now available

May 2018: "The 2018 US CX Decision-Makers' Guide" - now available

April 2018: "The European Contact Centre Decision-Makers Guide" - Download full report / Download Executive Summary

January 2018: "The Inner Circle Guide to Cloud-based Contact Centre Solutions (3rd edition)" - now available

January 2018: "US Contact Centers 2018-2022: The State of the Industry & Technology Penetration" - details

January 2018: "UK Contact Centres 2018-2022: The State of the Industry & Technology Penetration" - details

November 2017: "The UK Contact Centre HR & Operational Benchmarking Report 2017-18" - details

November 2017: "The UK Contact Centre Decision-Makers' Guide 2017-18" - now available free

August 2017: "The US Contact Center HR & Operational Benchmarking Report 2017-18" - details

July 2017: "The US Contact Center Decision-Makers' Guide 2017" now available free

July 2017: The UK Contact Centre Decision-Makers' Guide - Executive Summary

April 2017: "The Inner Circle Guide to Customer Interaction Analytics" - details

March 2017: New edition of the UK Contact Centre Directory now available

March 2017: "The Inner Circle Guide to Self-Service"- details

March 2017: "The Inner Circle Guide to Multichannel Workforce Optimization"- details

June 2016: The Inner Circle Guide to Omnichannel Customer Contact

April 2016: The Inner Circle Guide to Outbound & Call Blending

April 2015: "The Inner Circle Guide to PCI DSS Compliance in the Contact Centre" - now available