ContactBabel reports & sponsorship opportunities in 2021
July 2021: "The Inner Circle Guide to Omnichannel (3rd edition)" - now available
June 2021: "The Inner Circle Guide to Video & Next-Generation Customer Contact" - now available
May 2021: "The Inner Circle Guide to Customer Engagement & Personalisation" - download
April 2021: "UK Contact Centre Verticals: Utilities & Communications" - reports now available free
April 2021: "US Contact Center Verticals: Healthcare, Outsourcing & Communications" - reports now available free
March 2021: "The Inner Circle Guide to AI, Chatbots & Machine Learning" (2nd edition) - download
February 2021: "US Contact Centers 2021-2025: The State of the Industry & Technology Penetration " - details
February 2021: "UK Contact Centres 2021-2025: The State of the Industry & Technology Penetration " - details
January 2021: "The US Contact Center Decision-Makers' Guide 2021" now available free
January 2021: "The 2021 US Contact Center HR & Operational Benchmarking Report" - details
January 2021: "The 2021 UK Contact Centre HR & Operational Benchmarking Report"- details
October 2020: "The Inner Circle Guide to the Voice of the Customer" - now available
August 2020: "The 2020-21 UK Customer Experience Decision-Makers' Guide" - now available
August 2020: "The 2020-21 US Customer Experience Decision-Makers' Guide" - now available
August 2020: "The Inner Circle Guide to Outbound" - now available
July 2020: "The Inner Circle Guide to Omnichannel Workforce Optimization" - now available
June 2020: "The Inner Circle Guide to First-Contact Resolution" - now available
May 2020: Contact Centre Remote Working Solutions - SUPPLIER DIRECTORY
Download UK version / Download US version
May 2020: "The Inner Circle Guide to Cloud-based Contact Centre Solutions (4th edition)" - now available
April 2020: "The Inner Circle Guide to Contact Centre Remote Working Solutions" - now available free
March 2020: "The Inner Circle Guide to AI-Enabled Self-Service" - now available free
February 2020: "UK Contact Centre Verticals: Outsourcing" - now available free
February 2020: US Contact Center Verticals: Finance, Insurance, Retail & Distribution: 3 reports detailing the size, structure, technology, HR, benchmarking and strategy of these key contact center vertical markets. - details
September 2019: "The Inner Circle Guide to Customer Interaction Analytics (v4)" - now available
May 2019: "The Inner Circle Guide to Fraud Reduction & PCI Compliance" - now available
September 2018: "Baby Boomers vs Millennials" - what does each generation really value in their customer experience?
Download UK version / Download US version
July 2018: "The Inner Circle Guide to Omnichannel (2nd edition)" - now available
April 2018: "The European Contact Centre Decision-Makers Guide" - Download full report / Download Executive Summary
July 2017: The UK Contact Centre Decision-Makers' Guide - Executive Summary
