October 2018: "The US Contact Center Decision-Makers' Guide 2018-19" now available free

September 2018: UK Contact Centre Verticals: Finance, Insurance, Retail & Distribution: 3 reports detailing the size, structure, technology, HR, benchmarking and strategy of these key contact centre vertical markets.

September 2018: "Baby Boomers vs Millennials" - what does each generation really value in their customer experience?
Download UK version / Download US version

ContactBabel reports & sponsorship opportunities in 2019

July 2018: "The Inner Circle Guide to Omnichannel (2nd edition)" - now available

July 2018: "The 2018 UK CX Decision-Makers' Guide" - now available

May 2018: "The 2018 US CX Decision-Makers' Guide" - now available

April 2018: "The European Contact Centre Decision-Makers Guide" - Download full report / Download Executive Summary

January 2018: "The Inner Circle Guide to Cloud-based Contact Centre Solutions (3rd edition)" - now available

January 2018: "US Contact Centers 2018-2022: The State of the Industry & Technology Penetration" - details

January 2018: "UK Contact Centres 2018-2022: The State of the Industry & Technology Penetration" - details

November 2017: "The UK Contact Centre HR & Operational Benchmarking Report 2017-18" - details

November 2017: "The UK Contact Centre Decision-Makers' Guide 2017-18" - now available free

August 2017: "The US Contact Center HR & Operational Benchmarking Report 2017-18" - details

July 2017: The UK Contact Centre Decision-Makers' Guide - Executive Summary

April 2017: "The Inner Circle Guide to Customer Interaction Analytics" - details

March 2017: New edition of the UK Contact Centre Directory now available

March 2017: "The Inner Circle Guide to Self-Service"- details

March 2017: "The Inner Circle Guide to Multichannel Workforce Optimization"- details

April 2016: The Inner Circle Guide to Outbound & Call Blending

April 2015: "The Inner Circle Guide to PCI DSS Compliance in the Contact Centre" - now available