ContactBabel’s series of research-based guides are widely distributed to top decision-makers and influencers in customer-facing businesses across the globe. Our flagship reports, “The UK & US Contact Centre Decision-Makers’ Guides”, are the largest annual primary research reports available for these contact centre industries.
We’re pleased to announce that “The 2023-24 Australian & New Zealand Contact Centre Decision-Makers’ Guide” is now available.
Based on surveys with over 100 contact centres and 2,000 customers, the report provides real data and insight into the HR, operations, technology, CX and strategy of Australian and New Zealand contact centres.
The report is available for free download from here.