Sponsors
UK Contact Centre Verticals: (Communications): Genesys
UK Contact Centre Verticals (Finance): Genesys, Mitel, Talkdesk
UK Contact Centre Verticals (Insurance): Genesys, Talkdesk, Avaya, Mitel, IP Integration
UK Contact Centre Verticals (Manufacturing): Genesys
UK Contact Centre Verticals (Outsourcing): Genesys
UK Contact Centre Verticals (Public Sector): Genesys, PCI Pal, Mitel, Kerv
UK Contact Centre Verticals (Retail & Distribution): CallMiner, Genesys, Mitel
UK Contact Centre Verticals (Travel): Kerv
UK Contact Centre Verticals: (Utilities): Genesys, Enghouse Interactive, NICE CX, PCI Pal, CallMiner
US Contact Center Verticals (Finance): CallMiner, Talkdesk
US Contact Center Verticals (Insurance): CallMiner, Talkdesk
US Contact Center Verticals: (Outsourcing): Assembled HQ, NICE, CallMiner
US Contact Center Verticals: (Public Sector): Enghouse Interactive
US Contact Center Verticals (Retail & Distribution): Talkdesk
UK Customer Experience Decision-Makers’ Guide: Contexta360, Enghouse Interactive, Genesys, Kerv, Sabio
US Customer Experience Decision-Makers’ Guide: Cresta, Enghouse Interactive, UJET
Inner Circle Guide to Agent Engagement & Empowerment – UJET, Genesys, Upland Software, Enghouse Interactive, Onecom, eGain
The Inner Circle Guide to Next-Generation Customer Contact: UJET, Cresta.ai
The Inner Circle Guide to Customer Engagement & Personalisation: UJET, Genesys, Contexta360, Five9, Sabio
Inner Circle Guide to the Voice of the Customer – Enghouse Interactive, NICE, UJET
Inner Circle Guide to First-Contact Resolution – Artificial Solutions (Teneo), Krisp.ai, UJET
Inner Circle Guide to AI-Enabled Agent Assistance – Five9, Kerv, Genesys, UJET, LiveVox, Contexta360, Miarec, Odigo, Awaken, Enghouse Interactive
Inner Circle Guide to Chatbots, Voicebots & Conversational AI – Five9, Kerv, UJET, LiveVox, Talkative
The Inner Circle Guide to Fraud Reduction & PCI Compliance – Fusion Telecom / Payguard, Sycurio, Encoded
The Inner Circle Guide to Remote & Hybrid Working Contact Centre Solutions: UJET
The Inner Circle Guide to Self-Service: Genesys, UJET
Inner Circle Guide to Customer Interaction Analytics – Genesys, RingCentral, Onecom
Inner Circle Guide to Cloud – Enghouse Interactive, Five9, Onereach, TelXL, UJET
Inner Circle Guide to Omnichannel Workforce Optimisation – Genesys, Calabrio, RingCentral, Playvox, IVX, Enghouse Interactive
Inner Circle Guide to Omnichannel – UJET
Inner Circle Guide to Outbound – CallMiner, Noetica, Rostrvm, Acqueon
US Contact Center Decision-Makers’ Guide – Balto.ai, CallMiner, Enghouse Interactive, Krisp.ai, Playvox, RingCentral, UJET
UK Contact Centre Decision-Makers’ Guide – Anywhere 365, Calabrio, CallMiner, Contexta360, Encoded, EngageHub, Enghouse Interactive, Five9, Genesys, Odigo, Puzzel, Spixii
Exceeding UK Customer Expectations – Enghouse Interactive, Iris Audio, NICE, Contexta360, Sabio
Exceeding US Customer Expectations – NICE, RingCentral
The ANZ Contact Centre Decision-Makers’ Guide – PCI Pal, Avaya
