Solution Providers
ContactBabel’s series of research-based guides are widely distributed to top decision-makers and influencers in customer-facing businesses across the globe.
Many of our reports are free to download, and various sponsorship options are available for solution providers interested in demand generation who are looking to communicate directly with contact centre and CX decision-makers, including receiving details of reports’ downloaders with marketing consent.
Our research plans for the next 12 months can be downloaded here:
ContactBabel – UK Annual Research
ContactBabel – US Annual Research
The Contact Centre AI Series – sponsorship pack (UK version)
The Contact Center AI Series – sponsorship pack (US version)
Market sizing reports for solution providers:
We also have US and UK industry reports, sizing the market by agent positions and contact centres, split by vertical market and contact centre size band.
Download more information for the UK contact centre industry – UK SOITP 2024-28 Marketing v1
Download more information for the US contact center industry – US SOITP 2024-28 Marketing v1
UK contact centre database:
If you’re looking for a database of UK contact centres and their decision-makers, please download information about the UK Contact Centre Directory from here: UK Contact Centre Directory specifications 2024-25
Download our views on the 2024 UK and US contact centre markets:
We have two 40-minute online presentations which look in detail at the opportunities in the UK and US contact centre markets in 2024, based on our most up-to-date information. You can watch or download them here (55MB – MP4 format)
The UK Contact Centre Market in 2024
The US Contact Center Market in 2024
