United States

ContactBabel offers the following products and services connected with the US contact center industry.

Reports

To download multiple reports, check the boxes beside the flags in the left hand column. Once you have selected the reports you require click "Download Selected" at the top or bottom of the page.

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AI for Agent Productivity

AI for Contact Centre Cost Reduction

The US Customer Experience Decision-Makers' Guide

AI in US Contact Center Verticals: Finance

AI in US Contact Center Verticals: Insurance

AI in US Contact Center Verticals: Retail & Distribution

The US Contact Center Decision-Makers' Guide

Exceeding US Customer Expectations

The Inner Circle Guide to Agent Engagement & Empowerment

The Inner Circle Guide to AI-Enabled Agent Assistance

The Inner Circle Guide to Chatbots, Voicebots & Conversational AI

The Inner Circle Guide to Cloud-based Contact Centre Solutions

The Inner Circle Guide to Customer Engagement & Personalisation

The Inner Circle Guide to Customer Interaction Analytics

The Inner Circle Guide to First-Contact Resolution

The Inner Circle Guide to Fraud Reduction & PCI Compliance

The Inner Circle Guide to Next-Generation Customer Contact

The Inner Circle Guide to Omnichannel (2023-24)

The Inner Circle Guide to Omnichannel Workforce Optimisation

The Inner Circle Guide to Outbound

The Inner Circle Guide to Remote & Hybrid Working Contact Centre Solutions

The Inner Circle Guide to Self-Service

The Inner Circle Guide to the Voice of the Customer

US Contact Center Verticals: Finance

US Contact Center Verticals: Insurance

US Contact Center Verticals: Outsourcing

US Contact Center Verticals: Public Sector

US Contact Center Verticals: Retail & Distribution

US Contact Centers - The State of the Industry & Technology Penetration : The definitive study of the industry. The size, shape, structure and future of the US contact center industry, with technology penetration and forecasts to 2028.

Download more information Priced at $1,750.00

The US Contact Center HR & Operational Benchmarking Report : Details on salaries, attrition, absence, operational benchmarks and budgets. Priced $495 / £375 + VAT

Download more information Priced at $495.00

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United States

Reports

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