Voice & AI – research report

ContactBabel’s new research, “The Contact Center AI Decision-Makers’ Guide” is based on surveys with hundreds of US organizations and thousands of US consumers.

As Research Partner of the Voice & AI 2024 event, ContactBabel is offering this report free of charge to contact center and CX professionals who need to know what the future of AI in their industry will be.

The research shows the reality of how US contact centers are using AI today, and what they are planning to do in the future.

We have identified nine key use cases for AI in the contact center, ranging from speeding up calls without impacting quality, to improving the uptake and outcome of digital customer interactions.

Download “The Contact Center AI Decision-Makers’ Guide” from the Voice & AI site now.