“Exceeding UK Customer Expectations” is based on a survey of 1,000 UK customers, looking at what they want when contacting a business, what they actually get, and what they then do about it. Updated September 2024.

 

The report identifies the frontline issues that most impact on customer experience, and advises businesses on how to solve them.

 

CUSTOMER INSIGHT

  • What do customers most value when contacting a business?
  • How does this differ depending on who the customer is and what they want to do?
  • What are customers’ biggest problems when contacting a business?
  • Which type of customer is most likely to change from a regular supplier because of poor customer experience?
  • Which channel would customers rather use to contact a business, and which do they end up using?

 

BUSINESS SOLUTIONS

  • Reducing customer effort while managing costs
  • Cutting call times while maintaining quality
  • Supporting and empowering your agents
  • Reducing unnecessary call-backs
  • Offering the right channel at the right time to the right customer

 

To download this report, and to gain free access to all of ContactBabel’s research and analysis, please complete the registration form at the bottom of the page.

 

If you have already registered, please log in here.

 

Registration

"*" indicates required fields

Name*
Hidden
Password*
Country*
State (USA Only)
What are the main areas of investment in your contact centre in the next 12 months? (check all that apply)
Privacy Policy*

The information you provide will be used in accordance to the terms and conditions set out in our Privacy and Data Processing Policy. Please confirm you have read and understood the policy.

ContactBabel uses information you share with us to provide products or services that you request, answer your inquiries or communicate with you about your account or transactions with us, and send you information about new research, features on the Site or changes to our policies. We may also share data gathered in the registration process with third parties who have sponsored the report(s) downloaded and who may contact you for the purposes of direct marketing. You may withdraw your consent for this at any time by contacting info@contactbabel.com, and we will delete your account and all personal data. If you do not wish to complete the registration process, please contact us requesting the reports you would like to receive.

By clicking ‘Register’ you will be able to download reports, and are agreeing that ContactBabel may occasionally contact you with information relevant to you. If you wish to delete your account and remove your contact details, please contact smorrell@contactbabel.com.