“UK Contact Centres 2024-2028: The State of the Industry & Technology Penetration” is based on ongoing primary research with thousands of UK contact centres.

 

The largest and most established contact centre market sizing report available, containing:

 

  • Market sizing by contact centres and agent positions
  • Geographical locations
  • Employment
  • Forecasts until 2028
  • Inbound / outbound market sizing
  • Homeworking, virtual contact centres and multichannel data
  • Current and future technology penetration for 12 contact centre solutions

 

Data are segmented by vertical market and size band, with historical data and future trends.

 

The report costs £1,395 + VAT.

 

Download full details of the report from here: UK SOITP 2024-28 Marketing v1

 

To purchase, “UK Contact Centres 2024-28”, please complete the registration form below and you will be taken to the checkout.

 

Once registered, you will also have full access to all of ContactBabel’s free end-user research and analysis by selecting the “RESEARCH” tab and choosing your reports. 

 

If you have already registered, please log in here.

 

 

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