New for Q2 2024. “UK Contact Centre Verticals: Travel” looks at the structure, growth, technology, HR and commercial issues found in UK travel contact centres, including airlines, travel agencies and public transport companies.

 

It contains data from multiple large-scale surveys of hundreds of contact centres carried out since 2010, and is the definitive study of this vertical market’s customer contact operations.

 

Report contents

 

  • Market Sizing and Structure
  • Growth
  • The Use and Effect of Omnichannel
  • Inbound & Outbound Activity
  • Technology
  • Salaries
  • Agent Attrition
  • Agent Absence
  • Agent Activity / Talk-time
  • Call Duration
  • Speed to Answer
  • Customer views on CX and performance in this sector

 

To download “UK Contact Centre Verticals: Travel”, as well as many other research reports, please complete the registration form below.

 

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